Hilton Garden Inn Austin NorthWest/Arboretum

Parking was free and accessible. Receptionist (Rhonda) was very attentive and helpful. I booked through booking.com and it said I had free breakfast. When I checked in, the receptionist told me there was a charge for the breakfast but I showed her what it said in my reservation and even though she explained that booking.com had erroneous information about the hotel, she still honored the free breakfast. I was also charged a new tourism tax that wasn’t included in the online reservation but nothing major. The hostess was really nice and the breakfast was good.

When I arrived late at night, the check-in went smoothly with Jim, the night manager, who was welcoming and efficient. A minor miscommunication about breakfast was quickly, courteously, and professionally resolved by the on-duty day manager, Marilyn Torres. She provided service with a smile and was truly dedicated to making the stay a pleasant experience for her guests. The dining hostess, Elvira, was also very attentive and ensured the breakfast service ran smoothly. Last, but not least, Luis, the skilled cook, prepared an absolutely fantastic omelet, which was a highlight of my mornings. The room was clean and comfortable, and the amenities met my expectations. Overall, the attentive staff and quality service made my stay at the Hilton Garden Inn in Austin a positive experience.

Very comfortable beds and the room was very clean.

The location was great for my needs. Easy check-in/out. Clean grounds. Stephen was very receptive to my needs. Ability to control room temperature.updated lobby and rooms.

the staff was very helpful and very friendly-we booked the same week as SXSW and didn’t realize and would have been extremely frustrated if we hadn’t been told at check in. we made decisions based on that knowledge, so we really appreciated that. the location was also in close proximity to everything we wanted to do (being from Houston, if something is less than 30 minutes away, we’re thrilled, and it took us 20 minutes to get to the capital, with traffic).